Privacy Policy.
Last Updated: June 25, 2026
The Wander And Travel LLC ("The Wander And Travel," "TWT," "we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, use our online services, communicate with our team, or use the TWT Concierge mobile application.
This Privacy Policy applies to:
thewanderandtravel.com and related website pages;
The TWT Concierge mobile application;
Quote request, feedback, itinerary, profile, notification, and travel planning features;
Administrative tools used by TWT to manage client trips and communications; and
Other online services that link to this Privacy Policy.
By using our website, app, or services, you acknowledge the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website, app, or services.
We may update this Privacy Policy from time to time. If we make material changes, we may notify you by email, through the app, on our website, or by another reasonable method. Your continued use of our services after an updated Privacy Policy is posted means you acknowledge the updated terms.
Information We Collect
We collect information that you voluntarily provide, information generated through your use of our website or app, and information needed to provide travel planning services.
Information you may provide to us includes:
Name, email address, phone number, mailing address, and contact details;
Account login information, such as your email address and authentication status;
Travel profile information, such as traveler names, preferences, seat preferences, cabin preferences, dietary preferences, hotel preferences, accessibility needs, special occasion details, and other trip planning preferences;
Emergency contact information or companion traveler information that you choose to provide;
Quote requests, trip requests, feedback submissions, support messages, and notes sent to TWT;
Itinerary information, flight details, hotel details, transportation details, excursion details, dining preferences, documents, packing items, and other trip-related information;
Payment or billing information if you purchase services from us, although the TWT Concierge app does not currently process in-app purchases; and
Any other information you choose to provide through forms, email, text messages, phone calls, the website, the app, or direct communication with our team.
Information collected automatically may include:
Device type, operating system, app version, browser type, IP address, and general technical information;
App activity needed to operate the service, such as login status, session status, notification status, and basic interaction with app features;
Push notification tokens if you allow notifications;
Cookies, server logs, and similar technologies used by our website or service providers;
Diagnostic information, crash data, or error logs when needed to maintain app and website reliability.
We do not intentionally collect more information than is reasonably needed to provide our services, support client travel planning, operate the app, communicate with you, and maintain security.
Travel Companion and Emergency Contact Information
If you provide information about another traveler, family member, guest, or emergency contact, you are responsible for making sure you have permission to share that information with us. We use that information only to provide travel planning, itinerary, support, and related services.
How We Use Information
We use collected information for the following purposes:
To create, manage, and secure your TWT Concierge account;
To authenticate users and help prevent unauthorized access;
To prepare, organize, and update travel itineraries;
To provide quote requests, trip planning, concierge support, and client service;
To display trip details, documents, reminders, notifications, profile information, and travel updates in the app;
To contact you about your account, trip, itinerary, quote request, support request, or service updates;
To send push notifications, email updates, or other communications that relate to your trip or account;
To improve our website, app, services, client experience, and internal workflows;
To troubleshoot bugs, app crashes, login issues, notification delivery issues, and security events;
To maintain business records, comply with legal obligations, and enforce our agreements; and
To send marketing communications only when permitted by law or with your consent where required.
TWT Concierge App Features
The TWT Concierge app is designed as a private travel hub for TWT clients. Depending on your use of the app, we may process information related to:
Account creation and email confirmation;
Secure login and session management;
Face ID or device-level unlock settings;
Client profiles and travel preferences;
Quote requests and app feedback;
Trip itineraries, documents, flights, stays, transportation, excursions, dining, and packing lists;
Push notifications and in-app notifications;
Sample itinerary access for new clients;
Admin-published trip package updates; and
Internal team notifications used to help TWT respond to clients.
Face ID and Device Authentication
If you use Face ID or similar device authentication to unlock the app, biometric information is handled by Apple's device-level authentication system. TWT does not receive, collect, store, or access your Face ID scan, biometric template, or device passcode. The app only receives confirmation from the device that authentication succeeded or failed.
Push Notifications
If you allow push notifications, we may use notification tokens and related technical information to send trip reminders, itinerary updates, account messages, quote or support updates, and other TWT Concierge notifications. You can manage push notification permissions through your device settings.
Internal Team Visibility
To provide travel planning and concierge support, authorized TWT team members and administrators may access client account, profile, quote request, itinerary, document, notification, and feedback information through internal admin tools.
We may also route certain app activity, such as quote requests, app feedback, new account notices, or notification activity, to internal communication tools used by TWT staff. These internal notices help our team respond faster and keep track of client service needs. We do not use these internal tools to sell your personal information.
How We Share Information
The Wander And Travel LLC does not sell, rent, or lease customer lists or personal information to third parties.
We may share information in the following circumstances:
With authorized TWT staff, advisors, contractors, or service providers who need the information to provide services;
With travel suppliers, hotels, airlines, transportation providers, excursion providers, dining partners, or other vendors when needed to plan, book, quote, manage, or support your travel;
With technology service providers that help us operate authentication, databases, hosting, email, push notifications, app infrastructure, website hosting, internal communications, and support tools;
With payment processors if payment is required for services;
When you ask us to share information or otherwise consent;
When required by law, subpoena, court order, legal process, or government request;
When necessary to protect the rights, safety, security, or property of TWT, our clients, our team, or others;
In connection with a business transfer, merger, acquisition, financing, sale of assets, or similar transaction.
Third-Party Service Providers
We use third-party service providers to operate parts of our website, app, and internal systems. These may include providers for:
App authentication and database services;
Website and admin portal hosting;
Email delivery;
Push notifications;
Internal team communication;
Analytics, diagnostics, or error logging if enabled;
Payment processing if payments are made; and
Travel booking, planning, or supplier services.
These providers may process information on our behalf according to their own terms, privacy notices, and contractual obligations. We encourage you to review the privacy policies of any third-party websites or services you use.
Cookies and Website Technologies
Our website may use cookies, server logs, analytics tools, embedded content, social media features, and similar technologies. These tools may collect information such as browser type, IP address, pages visited, referring pages, and interactions with website features.
You may be able to disable cookies through your browser settings, but some website features may not function properly if cookies are disabled.
Social Media and External Links
Our website or communications may include links to Instagram, TikTok, Facebook, X/Twitter, Threads, YouTube, Apple, travel partners, or other third-party websites and services. We do not control the privacy practices of those third parties. This Privacy Policy applies only to information collected by TWT through our website, app, and services.
How Long We Keep Information
We keep personal information for as long as reasonably necessary to:
Provide services to you;
Maintain your account and travel history;
Support active and past travel planning;
Comply with legal, tax, accounting, insurance, and business record obligations;
Resolve disputes;
Enforce agreements; and
Maintain app and service security.
The length of time we retain information may depend on the type of information, the purpose for which it was collected, legal requirements, client relationship history, and our legitimate business needs. When information is no longer needed, we may delete, de-identify, or archive it according to our internal procedures.
Security
We take reasonable administrative, technical, and physical safeguards to protect personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. These safeguards may include secure authentication, encrypted connections, access controls, limited administrative permissions, and secure service providers.
No website, app, database, email system, or internet transmission can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of your login credentials and for notifying us if you believe your account or information may have been compromised.
Your Choices and Rights
Depending on your location and applicable law, you may have the right to:
Request access to personal information we maintain about you;
Ask us to correct inaccurate information;
Ask us to delete certain information;
Opt out of promotional emails;
Manage push notification permissions through your device;
Request information about how we use or disclose your information; and
Exercise other privacy rights available under applicable law.
To make a privacy request, contact us using the contact information below. We may need to verify your identity before processing certain requests.
Marketing Communications
You may opt out of marketing emails by following unsubscribe instructions in the email or by contacting us. Even if you opt out of marketing communications, we may still contact you for non-marketing reasons, such as account notices, security alerts, trip updates, service messages, quote requests, booking-related communications, or changes to this Privacy Policy.
Children Under 13
Our website, app, and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that information from a child under 13 has been collected without appropriate consent, we will take reasonable steps to delete it.
International Users
The Wander And Travel LLC is based primarily in the United States. If you access our website, app, or services from outside the United States, your information may be processed and stored in the United States or other locations where our service providers operate. Data protection laws in these locations may differ from those in your country or region.
Notice to California and Other U.S. State Residents
Depending on where you live and whether applicable privacy laws apply to TWT, you may have additional rights regarding access, correction, deletion, portability, opt-out, or appeal. TWT does not sell personal information or share personal information for cross-context behavioral advertising as those terms are commonly used under U.S. state privacy laws.
If you would like to submit a privacy request, contact us using the information below.
App Store Privacy Information
Apple requires app developers to provide information about data collection and use in App Store Connect. The privacy information shown on the App Store for TWT Concierge is intended to summarize certain app data practices. This Privacy Policy provides additional detail about how TWT collects, uses, and shares information across the app, website, admin tools, and services.
Updates to This Policy
We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page shows when this Privacy Policy was most recently revised. If we make material changes, we may provide additional notice as appropriate.
Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:
The Wander And Travel LLC
Phone: 206-651-4109
Website: https://thewanderandtravel.com
Disclaimers.
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The information provided by The Wander and Travel LLC ("we," "us", or "our") on https://thewanderandtravel.com (the "Site") is for general informational purposes only. All information on the Site is provided in good faith, however we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability or completeness of any information on the Site. UNDER NO CIRCUMSTANCE SHALL WE HAVE ANY LIABILITY TO YOU FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SITE OR RELIANCE ON ANY INFORMATION PROVIDED ON THE SITE. YOUR USE OF THE SITE AND YOUR RELIANCE ON ANY INFORMATION ON THE SITE IS SOLELY AT YOUR OWN RISK.
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The Site may contain links to affiliate websites, and we receive an affiliate commission for any purchases made by you on the affiliate website using such links.
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By choosing The Wander and Travel LLC to plan and/or book your vacation, you signify your agreement with the following terms and conditions:
Travel Documents: You agree to review your itinerary and other travel documents for accuracy and to inform us promptly of any issues. The names on your documents must match your government-issued ID.
Agent for Suppliers: The Wander and Travel LLC (“The Wander and Travel") acts as a sales agent for any airline, hotel, car-rental company, tour operator, cruise line, or other service provider named in your itinerary or confirmation ("Suppliers"). We are not responsible for the acts or omissions of the Suppliers or their failure to adhere to their own schedules, provide services or refunds, financial default, or failure to honor future trip credits. We have no special knowledge regarding the financial condition of the Suppliers and no liability for recommending a trip credit in lieu of a refund.
Risks of Travel and Release: We assume no responsibility for and shall not be liable for the acts or omissions on the part of any other party not under our control, unsafe conditions, terrorism, health hazards including pandemics, illness, weather hazards, or the suitability for a disabled person of any portion of any trip. We have no special knowledge of dangers during travel or at destinations. For information related to such dangers, we recommend going to the State Department travel website at travel.state.gov, click on "Find International travel Information" then click on "Country Information", and fill in the name of the destination country. For medical and health information, we recommend going to the Centers for Disease Control website at cdc.gov/travel, then click on "Destinations" and scroll to the name of the destination country. It is your personal decision to travel, and you are doing so with full knowledge of current travel recommendations and travel restrictions with regards to the risks of COVID-19. YOU HEREBY EXPRESSLY ASSUME ALL OF THESE RISKS AND DANGERS, AND YOU HEREBY EXPRESSLY AGREE TO FOREVER RELEASE, DISCHARGE AND HOLD US, AND OUR AGENTS, EMPLOYEES, OFFICERS, DIRECTORS, ASSOCIATES, AFFILIATED COMPANIES, GUIDES, GROUP LEADERS, AND SUBCONTRACTORS HARMLESS AGAINST ANY AND ALL LIABILITY, ACTIONS, CAUSES OF ACTIONS, SUITS, CLAIMS, AND DEMANDS OF ANY AND EVERY KIND AND NATURE WHATSOEVER WHICH YOU NOW HAVE OR WHICH MAY HEREAFTER ARISE OUT OF OR IN CONNECTION WITH THESE RISKS AND DANGERS.
Entry & Re-entry Rules: You assume full and complete responsibility for checking and verifying any and all passport, visa, vaccination, or other entry requirements of your destination and your connecting points, and all conditions regarding health, safety, security, political stability, and labor or civil unrest at such destination. Make sure to note rules are subject to change whether your travels are foreign or domestic. Many countries require your passport to be valid for six months or more after your date of entry. Some countries will not admit persons convicted of a crime. Some countries require both parents’ consent for minors to travel.
Fees and Price Drops: You agree to pay the travel planning, change, and other fees listed at thewanderandtravel.com . All of our fees are non-refundable. If a Supplier drops the price of a trip after booking, we will try to assist you with rebooking if the Supplier allows it, and a fee may apply. We do not guarantee any refunds or successful rebooking.
Price Increases: Travel arrangements involving airline and cruise components are subject to Suppliers' supplemental price increases that may be imposed by the supplier and/or government, even after you have completed your purchase. You hereby consent to any such price increases and authorize your credit or debit card to be used for them. Suppliers have their own contracts covering cancellation penalties and other terms and conditions, and you may be bound by those contracts regardless of whether you receive notice of their terms.
Reservation Rule Violations: You agree not to purchase a ticket or tickets containing flight segments that you will not be using, such as a "point-beyond", "hidden-city", or "back-to-back tickets". You further agree not to purchase a round-trip ticket that you plan to use only for one-way travel. You acknowledge that the airlines generally prohibit all such tickets, and therefore we do not guarantee that the airline will honor your ticket or tickets. If you do not use one of the flights in your reservation, the airline will cancel your remaining itinerary, and it may confiscate your frequent flyer points. You agree to indemnify us against airline claims for the difference between the full fare of your actual itinerary and the value of the ticket or tickets that you purchased
Insurance: For your protection, we strongly recommend that you purchase trip cancellation and travel accident insurance. Please note that most policies have a specific clause stating they do not cover epidemics and pandemics, especially when travel warnings are in place. No representation or description of the insurance made by our staff constitutes a binding assurance or promise about the insurance. You agree to hold us harmless for your election not to purchase travel insurance or for any denial of claim by travel insurer as it relates to COVID-19 or any other claim under the policy.
Credit Card Merchant: We also strongly recommend that you use a credit card for your purchase, so that you can exercise your rights under the Fair Credit Billing Act if you do not receive the services you purchased. However, if we are the credit card merchant, our role is to facilitate the sale, collect funds on your behalf, and remit those funds to the Suppliers. If the Suppliers do not provide the services, your only recourse would be against the Suppliers, and you agree not to initiate a chargeback against us.
Claims Deadline and Exclusive Jurisdiction: You agree to present any claims against us within 30 days after your trip ends and to file suit within one year of the incident, and you acknowledge that this expressly limits the applicable statute of limitations to one year. You agree that the courts in Snohomish County, Washington will be the exclusive jurisdiction for all claims brought by you or us, and you hereby submit to the personal jurisdiction of those courts.
Effective April 26, 2022
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In consideration of the risk of injury while participating in purchasing itinerary and following it (the "Activity"), and as consideration for the right to participate in the Activity, I hereby, for myself, my heirs, executors, administrators, assigns, or personal representatives, knowingly and voluntarily enter into this waiver and release of liability and hereby waive any and all rights, claims or causes of action of any kind whatsoever arising out of my participation in the Activity, and do hereby release and forever discharge The Wander and Travel LLC, located at Lynwood, Washington 98037, their affiliates, managers, members, agents, attorneys, staff, volunteers, heirs, representatives, predecessors, successors and assigns, for any physical or psychological injury, including but not limited to illness, paralysis, death, damages, economical or emotional loss, that I may suffer as a direct result of my participation in the aforementioned Activity, including traveling to and from an event related to this Activity.
I AM VOLUNTARILY PARTICIPATING IN THE AFOREMENTIONED ACTIVITY AND I AM PARTICIPATING IN THE ACTIVITY ENTIRELY AT MY OWN RISK. I AM AWARE OF THE RISKS ASSOCIATED WITH TRAVELING TO AND FROM AS WELL AS PARTICIPATING IN THIS ACTIVITY, WHICH MAY INCLUDE, BUT ARE NOT LIMITED TO, PHYSICAL OR PSYCHOLOGICAL INJURY, PAIN, SUFFERING, ILLNESS, DISFIGUREMENT, TEMPORARY OR PERMANENT DISABILITY (INCLUDING PARALYSIS), ECONOMIC OR EMOTIONAL LOSS, AND DEATH. I UNDERSTAND THAT THESE INJURIES OR OUTCOMES MAY ARISE FROM MY OWN OR OTHERS' NEGLIGENCE, CONDITIONS RELATED TO TRAVEL, OR THE CONDITION OF THE ACTIVITY LOCATION(S). NONETHELESS, I ASSUME ALL RELATED RISKS, BOTH KNOWN OR UNKNOWN TO ME, OF MY PARTICIPATION IN THIS ACTIVITY, INCLUDING TRAVEL TO, FROM AND DURING THIS ACTIVITY. I agree to indemnify and hold harmless The Wander and Travel LLC against any and all claims, suits or actions of any kind whatsoever for liability, damages, compensation or otherwise brought by me or anyone on my behalf, including attorney's fees and any related costs, if litigation arises pursuant to any claims made by me or by anyone else acting on my behalf. If The Wander and Travel LLC incurs any of these types of expenses, I agree to reimburse The Wander and Travel LLC. I acknowledge that The Wander and Travel LLC and their directors, officers, volunteers, representatives and agents are not responsible for errors, omissions, acts or failures to act of any party or entity conducting a specific event or activity on behalf of The Wander and Travel LLC.
I ACKNOWLEDGE THAT THIS ACTIVITY MAY INVOLVE A TEST OF A PERSON'S PHYSICAL AND MENTAL LIMITS. AND MAY CARRY WITH IT THE POTENTIAL FOR DEATH, SERIOUS INJURY, AND PROPERTY LOSS. The risks may include, but are not limited to, those caused by terrain, facilities, temperature, weather, lack of hydration, condition of participants, equipment, vehicular traffic and actions of others, including but not limited to, participants, volunteers, spectators, coaches, event officials and event monitors, and/or producers of the event.
I ACKNOWLEDGE THAT I HAVE CAREFULLY READ THIS "WAIVER AND RELEASE" AND FULLY UNDERSTAND THAT IT IS A RELEASE OF LIABILITY. I EXPRESSLY AGREE TO RELEASE AND DISCHARGE The Wander and Travel LLC AND ALL OF ITS AFFILIATES, MANAGERS, MEMBERS, AGENTS, ATTORNEYS, STAFF, VOLUNTEERS, HEIRS, REPRESENTATIVES, PREDECESSORS, SUCCESSORS AND ASSIGNS, FROM ANY AND ALL CLAIMS OR CAUSES OF ACTION AND I AGREE TO VOLUNTARILY GIVE UP OR WAIVE ANY RIGHT THAT I OTHERWISE HAVE TO BRING A LEGAL ACTION AGAINST The Wander and Travel LLCFOR PERSONAL INJURY OR PROPERTY DAMAGE.
To the extent that statute or case law does not prohibit releases for negligence, this release is also for negligence on the part of The Wander and Travel LLC, its agents, and employees.
In the event that I should require medical care or treatment, I agree to be financially responsible for any costs incurred as a result of such treatment. I am aware and understand that I should carry my own health insurance.
In the event that any damage to equipment or facilities occurs as a result of my or my family's willful actions, neglect or recklessness, I acknowledge and agree to be held liable for any and all costs associated with any actions of neglect or recklessness.
This Agreement was entered into at arm's-length, without duress or coercion, and is to be interpreted as an agreement between two parties of equal bargaining strength. Both the Participant, and The Wander and Travel LLC agree that this Agreement is clear and unambiguous as to its terms, and that no other evidence will be used or admitted to alter or explain the terms of this Agreement, but that it will be interpreted based on the language in accordance with the purposes for which it is entered into.
In the event that any provision contained within this Release of Liability shall be deemed to be severable or invalid, or if any term, condition, phrase or portion of this agreement shall be determined to be unlawful or otherwise unenforceable, the remainder of this agreement shall remain in full force and effect, so long as the clause severed does not affect the intent of the parties. If a court should find that any provision of this agreement to be invalid or unenforceable, but that by limiting said provision it would become valid and enforceable, then said provision shall be deemed to be written, construed and enforced as so limited.
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These are all solely recommendations and opinions. You are free to either follow or not follow this itinerary at your own risk. By purchasing this itinerary, you have agreed to hold The Wander and Travel LLC harmless of any liabilities which include, but not limited to, mishandling of bookings, accidents, injuries, cancelations, bad experiences, monetary loss, misinformation, lack of information, and/or scams. The Wander and Travel LLC is not responsible for any bookings or reservations. The Wander and Travel LLC is not responsible for any documents required for any part of the trip. By not doing your own extensive research, it is at your own risk for any lack or misinformation.
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As the worldwide COVID-19 corona-virus pandemic remains ongoing at this time, I acknowledge that for this reason, and other reasons not reasonably foreseeable at this time, these travel plans may be interrupted or canceled by the supplier that is providing them, a government entity or other third party over which The Wander and Travel LLC has no control. I further acknowledge that the supplier's own cancellation, re-booking and refund policies, subject to any applicable law that is now or may later be in effect, will govern my rights and remedies, including my right to receive a refund, in such an event. Moreover, I understand that should I elect to purchase travel insurance, the terms of the policy will dictate whether, and to what extent, coverage for any financial loss may exist under the circumstances. By signing below, I hereby agree to hold The Wander and Travel LLC harmless and release the agency from any and all liability for any damages, including but not limited to monetary losses, I may incur as a result of such interruption or cancellation of these travel plans.
By purchasing this itinerary, I acknowledge the contagious nature of COVID-19 and voluntarily assume the risk that I may be exposed to or infected by COVID-19 while traveling. Such exposure or infection may result in personal injury, illness, permanent disability, and possible death. I voluntarily agree to assume all of the foregoing risks and accept sole responsibility for any injury to myself (including, but not limited to, personal injury, disability, and death), illness, damage, loss, claim, liability, or expense, of any kind, that I may experience or incur in connection with The Wander and Travel LLC.
As travel opens around the world, all destinations, airports, air carriers, hotels, restaurants, transfer companies, car rental companies, shops and excursions have established COVID-19 safety measures and precautions which may change from day to day. These safety measures may include, but are not limited to: curfews, attraction closings and reduced hours, size of group gatherings, social distancing requirements, health screenings, self-quarantine requirements and COVID test results. By purchasing this itinerary, I accept ultimate responsibility for myself and my traveling party to have all the necessary provisions for travel (such as COVID test results, pre-travel questionnaires, etc.) Moreover, I understand that I should assume responsibility for the necessary documents (such as COVID test results, pre-travel questionnaires, etc.) considering COVID-19, in order to travel to my specific destination.
Contact us.
info@thewanderandtravel.com
206-651-4109
Lynnwood, WA 98037
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