Privacy Policy.

Last Updated: June 25, 2026

The Wander And Travel LLC ("The Wander And Travel," "TWT," "we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, use our online services, communicate with our team, or use the TWT Concierge mobile application.

This Privacy Policy applies to:

  • thewanderandtravel.com and related website pages;

  • The TWT Concierge mobile application;

  • Quote request, feedback, itinerary, profile, notification, and travel planning features;

  • Administrative tools used by TWT to manage client trips and communications; and

  • Other online services that link to this Privacy Policy.

By using our website, app, or services, you acknowledge the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website, app, or services.

We may update this Privacy Policy from time to time. If we make material changes, we may notify you by email, through the app, on our website, or by another reasonable method. Your continued use of our services after an updated Privacy Policy is posted means you acknowledge the updated terms.

Information We Collect

We collect information that you voluntarily provide, information generated through your use of our website or app, and information needed to provide travel planning services.

Information you may provide to us includes:

  • Name, email address, phone number, mailing address, and contact details;

  • Account login information, such as your email address and authentication status;

  • Travel profile information, such as traveler names, preferences, seat preferences, cabin preferences, dietary preferences, hotel preferences, accessibility needs, special occasion details, and other trip planning preferences;

  • Emergency contact information or companion traveler information that you choose to provide;

  • Quote requests, trip requests, feedback submissions, support messages, and notes sent to TWT;

  • Itinerary information, flight details, hotel details, transportation details, excursion details, dining preferences, documents, packing items, and other trip-related information;

  • Payment or billing information if you purchase services from us, although the TWT Concierge app does not currently process in-app purchases; and

  • Any other information you choose to provide through forms, email, text messages, phone calls, the website, the app, or direct communication with our team.

Information collected automatically may include:

  • Device type, operating system, app version, browser type, IP address, and general technical information;

  • App activity needed to operate the service, such as login status, session status, notification status, and basic interaction with app features;

  • Push notification tokens if you allow notifications;

  • Cookies, server logs, and similar technologies used by our website or service providers;

  • Diagnostic information, crash data, or error logs when needed to maintain app and website reliability.

We do not intentionally collect more information than is reasonably needed to provide our services, support client travel planning, operate the app, communicate with you, and maintain security.

Travel Companion and Emergency Contact Information

If you provide information about another traveler, family member, guest, or emergency contact, you are responsible for making sure you have permission to share that information with us. We use that information only to provide travel planning, itinerary, support, and related services.

How We Use Information

We use collected information for the following purposes:

  • To create, manage, and secure your TWT Concierge account;

  • To authenticate users and help prevent unauthorized access;

  • To prepare, organize, and update travel itineraries;

  • To provide quote requests, trip planning, concierge support, and client service;

  • To display trip details, documents, reminders, notifications, profile information, and travel updates in the app;

  • To contact you about your account, trip, itinerary, quote request, support request, or service updates;

  • To send push notifications, email updates, or other communications that relate to your trip or account;

  • To improve our website, app, services, client experience, and internal workflows;

  • To troubleshoot bugs, app crashes, login issues, notification delivery issues, and security events;

  • To maintain business records, comply with legal obligations, and enforce our agreements; and

  • To send marketing communications only when permitted by law or with your consent where required.

TWT Concierge App Features

The TWT Concierge app is designed as a private travel hub for TWT clients. Depending on your use of the app, we may process information related to:

  • Account creation and email confirmation;

  • Secure login and session management;

  • Face ID or device-level unlock settings;

  • Client profiles and travel preferences;

  • Quote requests and app feedback;

  • Trip itineraries, documents, flights, stays, transportation, excursions, dining, and packing lists;

  • Push notifications and in-app notifications;

  • Sample itinerary access for new clients;

  • Admin-published trip package updates; and

  • Internal team notifications used to help TWT respond to clients.

Face ID and Device Authentication

If you use Face ID or similar device authentication to unlock the app, biometric information is handled by Apple's device-level authentication system. TWT does not receive, collect, store, or access your Face ID scan, biometric template, or device passcode. The app only receives confirmation from the device that authentication succeeded or failed.

Push Notifications

If you allow push notifications, we may use notification tokens and related technical information to send trip reminders, itinerary updates, account messages, quote or support updates, and other TWT Concierge notifications. You can manage push notification permissions through your device settings.

Internal Team Visibility

To provide travel planning and concierge support, authorized TWT team members and administrators may access client account, profile, quote request, itinerary, document, notification, and feedback information through internal admin tools.

We may also route certain app activity, such as quote requests, app feedback, new account notices, or notification activity, to internal communication tools used by TWT staff. These internal notices help our team respond faster and keep track of client service needs. We do not use these internal tools to sell your personal information.

How We Share Information

The Wander And Travel LLC does not sell, rent, or lease customer lists or personal information to third parties.

We may share information in the following circumstances:

  • With authorized TWT staff, advisors, contractors, or service providers who need the information to provide services;

  • With travel suppliers, hotels, airlines, transportation providers, excursion providers, dining partners, or other vendors when needed to plan, book, quote, manage, or support your travel;

  • With technology service providers that help us operate authentication, databases, hosting, email, push notifications, app infrastructure, website hosting, internal communications, and support tools;

  • With payment processors if payment is required for services;

  • When you ask us to share information or otherwise consent;

  • When required by law, subpoena, court order, legal process, or government request;

  • When necessary to protect the rights, safety, security, or property of TWT, our clients, our team, or others;

  • In connection with a business transfer, merger, acquisition, financing, sale of assets, or similar transaction.

Third-Party Service Providers

We use third-party service providers to operate parts of our website, app, and internal systems. These may include providers for:

  • App authentication and database services;

  • Website and admin portal hosting;

  • Email delivery;

  • Push notifications;

  • Internal team communication;

  • Analytics, diagnostics, or error logging if enabled;

  • Payment processing if payments are made; and

  • Travel booking, planning, or supplier services.

These providers may process information on our behalf according to their own terms, privacy notices, and contractual obligations. We encourage you to review the privacy policies of any third-party websites or services you use.

Cookies and Website Technologies

Our website may use cookies, server logs, analytics tools, embedded content, social media features, and similar technologies. These tools may collect information such as browser type, IP address, pages visited, referring pages, and interactions with website features.

You may be able to disable cookies through your browser settings, but some website features may not function properly if cookies are disabled.

Social Media and External Links

Our website or communications may include links to Instagram, TikTok, Facebook, X/Twitter, Threads, YouTube, Apple, travel partners, or other third-party websites and services. We do not control the privacy practices of those third parties. This Privacy Policy applies only to information collected by TWT through our website, app, and services.

How Long We Keep Information

We keep personal information for as long as reasonably necessary to:

  • Provide services to you;

  • Maintain your account and travel history;

  • Support active and past travel planning;

  • Comply with legal, tax, accounting, insurance, and business record obligations;

  • Resolve disputes;

  • Enforce agreements; and

  • Maintain app and service security.

The length of time we retain information may depend on the type of information, the purpose for which it was collected, legal requirements, client relationship history, and our legitimate business needs. When information is no longer needed, we may delete, de-identify, or archive it according to our internal procedures.

Security

We take reasonable administrative, technical, and physical safeguards to protect personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. These safeguards may include secure authentication, encrypted connections, access controls, limited administrative permissions, and secure service providers.

No website, app, database, email system, or internet transmission can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of your login credentials and for notifying us if you believe your account or information may have been compromised.

Your Choices and Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we maintain about you;

  • Ask us to correct inaccurate information;

  • Ask us to delete certain information;

  • Opt out of promotional emails;

  • Manage push notification permissions through your device;

  • Request information about how we use or disclose your information; and

  • Exercise other privacy rights available under applicable law.

To make a privacy request, contact us using the contact information below. We may need to verify your identity before processing certain requests.

Marketing Communications

You may opt out of marketing emails by following unsubscribe instructions in the email or by contacting us. Even if you opt out of marketing communications, we may still contact you for non-marketing reasons, such as account notices, security alerts, trip updates, service messages, quote requests, booking-related communications, or changes to this Privacy Policy.

Children Under 13

Our website, app, and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that information from a child under 13 has been collected without appropriate consent, we will take reasonable steps to delete it.

International Users

The Wander And Travel LLC is based primarily in the United States. If you access our website, app, or services from outside the United States, your information may be processed and stored in the United States or other locations where our service providers operate. Data protection laws in these locations may differ from those in your country or region.

Notice to California and Other U.S. State Residents

Depending on where you live and whether applicable privacy laws apply to TWT, you may have additional rights regarding access, correction, deletion, portability, opt-out, or appeal. TWT does not sell personal information or share personal information for cross-context behavioral advertising as those terms are commonly used under U.S. state privacy laws.

If you would like to submit a privacy request, contact us using the information below.

App Store Privacy Information

Apple requires app developers to provide information about data collection and use in App Store Connect. The privacy information shown on the App Store for TWT Concierge is intended to summarize certain app data practices. This Privacy Policy provides additional detail about how TWT collects, uses, and shares information across the app, website, admin tools, and services.

Updates to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page shows when this Privacy Policy was most recently revised. If we make material changes, we may provide additional notice as appropriate.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

The Wander And Travel LLC

info@thewanderandtravel.com

Phone: 206-651-4109

Website: https://thewanderandtravel.com

Disclaimers.

 
 

Contact us.

info@thewanderandtravel.com
206-651-4109
Lynnwood, WA 98037
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